As UX Team Lead and later Product Owner at WCC Group, I utilized Lean UX methodology to develop and launch the first MVP of Hermes, successfully securing its initial customer.

Hermes is a passenger screening application designed to assist national border security organizations. The application integrates various data streams from a person’s journey, starting from the initial booking of an airline ticket (or any other mode of transport) to the actual border crossing. This provides the border agency and officers with detailed insights and a mission critical and actionable app to keep national security at a high level.

Key Achievements:

  • In-Depth Research: Conducted extensive research with experts and users, creating a solid base of insights from the inception phase onward. This included ongoing workshops with stakeholders, users, and the product team.
  • UX Strategy:
  • Lean UX: Employed Lean UX methodology to swiftly create and market the first MVP of Hermes, a passenger screening application crucial for national border security.
  • Rapid Prototyping and Experimentation: Leveraged rapid prototyping and experimentation to expedite product development, ensuring a focused and swift market entry with a tool of high value to users.
  • First Customer Acquisition: Achieved the successful onboarding of the first customer for Hermes, validating its market relevance and effectiveness.
  • Key Solution in Portfolio: Hermes has become one of the primary and successful solutions in the WCC product portfolio, serving as an invaluable tool for national border security organizations to enhance the safety of their citizens.

#research #strategy #leanux #prototyping

WCC Group is a leading provider of advanced solutions for Public & Private Employment Services (e.g. UWV, France Travail) and government ID/Security agencies (e.g. Police of Finland, Europol).

A clickable prototype that I created (Besides early prototyping in Sketch) to test and develop front-end patterns and components can still be visited at https://www.bombonella.nl/projects/hermes/app/

HERMES, Border Security app – 2018